Terms & Conditions

Once you complete your order, we will accept the order as final. Changes or cancellations cannot be made to the order unless you contact us directly before your order is dispatched. By placing an order, you agree to all the terms and conditions.

PAYMENT OPTIONS

We accept Visa, MasterCard, Diners Club & American Express: A Whole Lot of Love accepts credit card payment via eWAY, a global secure online credit card payment gateway provider.  

Pay Pal: Purchase via the Pay Pal secure online payment gateway using your bank card or credit card.  

After Pay is available. Their ‘Terms of Service’ can be found here:- https://www.afterpay.com/en-AU/terms-of-service

SIGNATURE ON DELIVERY You may be required to sign for the package as proof of delivery. You can give written authority to leave the parcel on your premises for orders under $100. Please indicate this is the comment box at check out. However, if your parcel goes missing, A Whole Lot of Love will not be responsible for replacing any items.

We take no responsibility for incorrect postal addresses. Please check your information is correct before completing your order.   

SECURITY AND PRIVACY: Our e-commerce system uses secure technology to ensure your shopping experience is safe and secure at all times. A Whole Lot of Love respects and takes the confidentiality of our customers seriously. We have taken appropriate measures to ensure that your personal information is kept confidential. Your payment is processed through Pay Pal or eWAY so we DO NOT have access to your credit card details and CAN NOT store these details in our system. Please refer to our Privacy page for a full version of our privacy policy. Link here

RETURNS & EXCHANGE: If you are unhappy with your order, we will gladly exchange, provide store credit or refund you for the purchase price of the item/s (excluding postage). You must return your order within 14 days. It must be received in new condition, unopened and in its original packaging. The return postage will not be refunded. Items must be returned via Registered Post and you will need to provide the original order number. No returns will be accepted on items purchased on sale unless faulty. 

FAULTY OR DAMAGED ITEMS: If you receive your item and it is faulty or damaged, please email us at contact@awholelotoflove.com.au within 48 hours. Please provide your order and contact details, a description of the damage and images of the damaged product and packaging. We will then arrange a replacement or refund to the credit card used for the value of the total transaction. Please note we may ask you to return the item if faulty. A Whole Lot of Love reserves the right to reject the claim. Return postage will not be refunded if the claim is rejected. 

PRICING: All pricing on A Whole Lot of Love website is in Australian Dollars (AUD) and includes GST. We reserve the right to change prices without notice.

OUT OF STOCK ITEMS: Product inventory is kept up to date. If the web site allows you to order it, this means it is in stock. However sometimes errors can be made, if the product is in fact out of stock, we will contact you as soon as possible for you to choose an alternative product or cancel your order.

PACKAGING: In order to keep shipping cost low, (in rare occasions) your item/s may not be sent in their original packaging. Some products are packaged for retail display. Where bulky packaging is used, your item may be replaced with our own packaging.

  

 

 

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